Network Support Services
Configuration Management ensures that all infrastructure has accompanying documentation, and that we are aware of all system dependencies. We maintain a database of this information (the Configuration Management Database or CMDB). This assists with planning to avoid unwanted impact of changes made to other system components.
We set up and manage the infrastructure used to deliver and apply one or more desired configurations or policy settings to a set of customer’s targeted users and computers within a customer’s Active Directory environment.
The field engineering team visits customer sites when necessary for both responsive support issues as well as preventative maintenance to networking devices.
The support desk or NOC resolves issues with networking devices remotely when possible, as well as delivering preventative maintenance when necessary.
We provide support services for the ongoing operation and configuration of the customer’s local area network.
We test all upgrades and service packs for server-related O/S and applications before deploying them in customer environments.
Monitoring the ongoing availability and connectivity of networking hardware.
Monitoring of the ongoing health, performance bandwidth, traffic and errors of networking hardware.
We provide support services for the ongoing operation and configuration of the customer’s virtual private network.
We provide support services for the ongoing operation and configuration of the customer’s wide area network
We provide setup, configuration and management of the systems that respond to security authentication requests (logging in, checking permissions, etc.) within the client’s Windows Server domain.
We provide support services for the ongoing operation and configuration of the customer’s wireless and/or WiFi network elements.