Workstation Support

A set of commonly used workstation software packages is fully supported by our staff.
Every workstation or desktop connected to the client network is required to run antivirus software. This forms the second line of defense against viruses – ensuring that if infected files are opened on client computers, the virus is identified and file access stopped, preventing further infection.
The standard user desktop design and configuration enables efficiency in the services provided by our technicians and tools, and reduces costs significantly through standardization of the computing environment. It also assists in quicker problem-solving when issues occur, and it enables the use of hot-swap computers in the event of a hardware failure. Standard installations are maintained for Windows and Macintosh operating systems. They include the operating system (O/S), standard application packages, drivers for supported hardware and antivirus software.
We conduct scheduled maintenance of desktops and laptops ensures reliability and stability for users. Optimizing hard drive performance, clearing logs & temp files, O/S patch updates, physical inspections, and other checklisted maintenance items.
Monitoring of the ongoing health, performance and errors in the operating system software (such as Windows) as well as device hardware components of desktops and laptops. In addition, other applications can be monitored for specific conditions through log file analysis and monitoring of associated processes.
Support is available for the installation of handheld devices such as Blackberries, iPaq and Palm devices. Advice is available from assistance with purchases, through to resolution of problems using these devices.
Patches automatically updated on a regular basis to the customer’s servers and desktops. MS Baseline Analyzer and MS WSUS Server used
When required, our technicians will travel on-site to perform hardware maintenance, proactive problem diagnosis and repairs. Priority can be placed on severe issues according to our client Service Level Agreement.